FREQUENTLY ASKED

How do I create an account?

What should I do if I forgot my password?

Delivery cost?

Delivery lead times?

What payment methods are accepted?

Non-refundable items

How do I exchange an item?

How do I refund an item?

When/how do I get my refund back in case I paid online?

Missing/damaged items policy

Why should I join the Mazaya &more loyalty program?

How do I sign up for the Mazaya & more loyalty program?

What rewards can I earn with the Mazaya & more loyalty program?

How long do my loyalty points last?